Holiday Inn Express & Suites - Grand Rapids Airport - South, an IHG Hotel

Breakfast was not very good. They were out of butter, cinnamon rolls, bananas and never any plain coffee creamer. everyone was complaining to the front desk. They told me the orders were not coming. Well, I truly think that falls on the person doing the ordering. OR, get over to Costco or Gordon Foods and pick up what you need for your guests. Especially with the hotel being full on weekends. We were with a lot of people who booked for a wedding in the area. We had options. I stayed at Fairfield Inn several months ago and their breakfast tops Holiday Inn.

The location was very quiet & close to GRR. The room was clean. The staff was friendly & helpful & there were plenty of tasty breakfast options & the staff kept the coffee bar & buffet areas very well-stocked & clean. We didn’t use the pool but it looked very clean & inviting. The workout room was nice for a minimal workout. Also, the room attendant tidied up our room which was so amazing after experiencing a very long & exhausting day.

Check in/out was quick and easy. Room was clean and spacious. I liked the card key activating the lights. Then we didn't have to turn all the lights off whenever we left the room and we weren't wasting electricity. Breakfast options were plentiful and varied. Carpeting and decor were good, seemed new or recently updated.

This was the best Holiday Inn and the best mid-price range hotel I have stayed at over many, many years. It was decorated with modern furniture and furnishings. The room and bathroom were exceptionally clean. The window shade was unique in that it pulled down from the top and unbelievably, shut out early morning light! No more light peeking between curtains that pulled together. A most interesting aspect was that the room key card was needed to insert into a slot that would turn the electricity on for the room. Undoubtedly an improvement to help keep their expenses down. The hotel was conveniently located to major roads and many restaurants were located nearby, The breakfast - a full breakfast with a variety of choices and was a huge hit with the guests I chatted with. The staff were friendly, professional, helpful and courteous to each guest they interacted with. The facility itself was very clean, and well maintained. I did not use the pool; however, my spouse used the exercise room which had a variety of machines to use and she was pleased with the "feel" of the room. I would definitely stay at this hotel when I am next in Grand Rapids and I very highly recommend it to anyone seeking overnight lodgings in that area. I wish I could rate it higher than the number of stars available.

The room was nice & had all the amenities we needed. The girl at the desk during checkin was very friendly & helpful.